Job Summary:

Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross- functional teams.

Key Responsibilities:

• Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
• Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
• Experience preparing for and presenting to customers in demonstrations, workshops, show-and- tell sessions
• Experience managing challenging project situations
• Experience in managing Agile development teams and performing code reviews
• ServiceNow certifications (eg CIS, CAS, CTA or readiness to do this)
• Excellent technical skills in ServiceNow including but not limited to
o Core languages (JavaScript, HTML, CSS, AngularJS)
o Scoped applications, Studio, App Engine Studio
o GitHub / DevOps
o Integration Hub & custom API development

• Experience delivering technical training to developers, customers and non-technical resources
• Engage with customers at all stages from pre-sales to early life support
• Deliver the most complex elements of technical work in support of development teams
• Prepare and lead workshops related to your engagements with BA support
• Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
• Produce design documents to propose solutions to customers and define the scope of activities to be carried out
• Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
• Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
• Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
• Participate in roadmap planning and platform strategy with business and IT leadership
• Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.
• Provide guidance and support to junior team members.
• Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
• Promote a positive and inclusive team culture that values diversity and collaboration.
• Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project goals.